- Location
- London
I received the email below after I had paid for and arranged shipping of a case from a well known and widely respected supplier:
"After a recent internal audit, we have realised that your invoice no. xxx, was incorrect.
The case of xxx Magnums, indicated that the price for the Case was xxx, which was correct.
However, it was coded as a VAT inclusive price. It should have been a VAT Exclusive price. It does mean that attached is an additional invoice, I’m afraid, to correct the price paid for the case. Our apologies once again."
I understand it may be a genuine error on their behalf and I can walk away from the purchase and ask for a refund, but I also paid for it in good faith at the price displayed.
Would welcome any thoughts and wonder if anything similar has happened to one of you. Thanks in advance
"After a recent internal audit, we have realised that your invoice no. xxx, was incorrect.
The case of xxx Magnums, indicated that the price for the Case was xxx, which was correct.
However, it was coded as a VAT inclusive price. It should have been a VAT Exclusive price. It does mean that attached is an additional invoice, I’m afraid, to correct the price paid for the case. Our apologies once again."
I understand it may be a genuine error on their behalf and I can walk away from the purchase and ask for a refund, but I also paid for it in good faith at the price displayed.
Would welcome any thoughts and wonder if anything similar has happened to one of you. Thanks in advance