L&W Change to Terms

J

James Redford

Location
London
All

Just had my latest storage invoice and the below change to terms was included in the email - I thought it may be of interest to members here


We are also making some changes to our terms and conditions. Bonded transfers to your Lay & Wheeler storage account will be £5 per line item (no charge for Cellar Circle members). Duty paid transfers will be £10 per up to one 9-litre case. All collections of wines moving forward will be subject to quotation. The transfer of ownership of wines between storage accounts will be £5 per line item.
 
Jason Michelle said:
Thanks James for the heads up. From what you can see/read, are all of these movements free for CC members or just the bonded transfers?
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I read it as only bonded transfers are free.

Rather a pain as I was collating a largish amount at home to book in once the new warehouse was accepting duty paid properly but now looks like it may incur a sizeable cost as I am not exactly local to their warehouse.
 
Peta Radford said:
Have benefitted from people ordering wine and then splitting once landed at L&W

@Nick Amis guess this will be true for the VCC you purchased
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Be interested to see if the £5 is charged once even if bottles from the same case are sent to multiple cellar circle recipients, or whether charged per recipient of a case split.

Also an extra layer of costs for quite a few VinXchange transactions but wonder if there would be a charge for IB wine forwarded by a CC member to another IB facility?
 
Plus they want proof of purchase for every DP bottle consigned to them. All most discouraging. I too had been in the habit of buying odd bottles from merchants with interesting lists and then sending various mixed cases to L&W. Sigh.
 
Nick Amis said:
Plus they want proof of purchase for every DP bottle consigned to them. All most discouraging. I too had been in the habit of buying odd bottles from merchants with interesting lists and then sending various mixed cases to L&W. Sigh.
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They don’t, you just need to attest that they are all duty paid before collection. Not sure if that affects access to selling via L&W
 
George Marshall said:
They don’t, you just need to attest that they are all duty paid before collection. Not sure if that affects access to selling via L&W
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I've been told the same as George. They'd prefer invoices but telling them it is DP is fine. In writing I assume. I don't know if they have a particular form of certification/attestation but it's all the same. I've not put it to the test yet.

DP certification apart, why do the changes halt collecting at home to deliver in? There seems to be a tenner saving per case.

While looking to see if I could find clarity around these changes, I saw the below in answer to "Will my mixed cases be kept mixed?"

"As part of the process by which we receive all wines into the new site, we will list them out. This includes all wines which have been received as mixed cases at LCB. This is to ensure that all wines are accounted for, and to assist with ongoing counts of stock."

I'm happy with that as long as it doesn't cost the old £20 (or, what I read as, the new £10) per case.
 
Po-yu Sung said:
I understand storage in HK would need 24 hours air conditioning, but this is still quite high a charge.
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Kind of offsets the no tax regime doesn't it!

I'm looking at options as I already shipped wine to Singapore and above about 200ib it works out cheaper all in to ship but then storage is about double UK.

It's cheaper again to HK but the ongoing storage is the issue so far.

I'll be based in Chiang Mai more from the summer and there's direct flights so was looking into it a bit.
 
George Marshall said:
you just need to attest that they are all duty paid before collection
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That's great - less onerous than the new rule communicated a few months ago via email
Fletcher Clark said:
There seems to be a tenner saving per case.
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OK, that would obviously be helpful, but I had read it as £10 to collect, with the £20 to catalogue being separate. On reflection, I think perhaps they're saying it's £10 per case for DP transfers between merchants, and the fee to collect wines from home (which would be DP too of course) is "subject to quotation". Let's see - I don't have too much at home now as I've been letting the new warehouse settle down.
 
It seems a bit rum to suddenly make these changes without notice. It did seem a bit too good to be true, especially now that costs for everything is rising. However, to do it in such a sneaky way* is not endearing. Must say that I'm at the stage where I want to take at least half my holdings with them out. Just need to find some space!


* To clarify - I mean without warning
 
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It’s clearly a meaningful change for how some people use the service and some notice would have been more appropriate however putting this change clearly on the invoice/statement is hardly being sneaky imo
i suspect that they are looking to rationalise their offering so it doesn’t lose them money as it was a bit too good to last, and I’d rather they were able to continue trading and store wine securely on an ongoing basis as the priority even if some of the uses are no longer so attractive
now, as to their incoming goods program, I don’t think I’ve seen anything land into my account yet since they opened up goods in from merchants earlier in the year
 
Simon Wheeler said:
It’s clearly a meaningful change for how some people use the service and some notice would have been more appropriate however putting this change clearly on the invoice/statement is hardly being sneaky imo
i suspect that they are looking to rationalise their offering so it doesn’t lose them money as it was a bit too good to last, and I’d rather they were able to continue trading and store wine securely on an ongoing basis as the priority even if some of the uses are no longer so attractive
now, as to their incoming goods program, I don’t think I’ve seen anything land into my account yet since they opened up goods in from merchants earlier in the year
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Me neither, Simon.
 
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