- Location
- Manchester
When I raised the issue with my bank, I was told that I could ask security questions of them, like what was the last transaction in the account. Surprised actually that this is not formalised with a password that the bank sets up for you to demand. Or of course you could always call them back.Mmm.
The regulatory security screening can easily be preceded by a sentence explaining politely that the organisation wishes to speak with you but needs to ask security questions in order to ensure they are addressing the correct person.
“They should absolutely approach the call in the way that irks you”
This mindset is absolutely wrong when engaging with what used to be regarded as “Valued Customers”
I realise there are potential flaws in those methods, but no security is perfect, and they are better than nothing.
Last edited: